Return & Exchange Policy

Damaged or Incorrect Items

We stand behind the quality of our products. If your order arrives misprinted, damaged, or defective, please contact us within 7 days of receiving your package with photos of the issue. We’ll arrange a replacement or refund at no cost to you.

Lost Packages

If your order doesn’t arrive within the estimated shipping time, let us know. We’ll work with our shipping partners to resolve the issue.

Returns & Exchanges (Non-Defective Items)

Because our products are made-to-order, we do not accept returns or exchanges for reasons such as wrong size, change of mind, or buyer’s remorse. Please double-check our size guide before placing your order.

Order Cancellations

Orders can only be canceled or modified within 12 hours of purchase, since production begins shortly after.

How to Request a Return/Replacement

1. Head to our Contact Us page and reach out to us with your order number and photos (if applicable).

2. We’ll confirm eligibility and provide next steps.

3. If approved, Printful will handle the replacement or refund process. 

Notes

Customers are responsible for entering the correct shipping address. We cannot cover orders lost due to incorrect addresses.

If a package is returned to sender due to an incorrect or unclaimed address, we can reship at the customer’s expense.